Shipping policy


UK DELIVERY

 

ROYAL MAIL STANDARD UK DELIVERY - FREE FOR ORDER GBP 110 & ABOVE


ROYAL MAIL STANDARD UK DELIVERY - £4.95

UK standard delivery is expected within 3 - 5 working days.

A fully tracked delivery service with Royal Mail. Your tracking number will be sent in your dispatch email. Royal Mail will email and text your delivery window on the morning of delivery.

 

ROYAL MAIL EXPRESS UK DELIVERY - £7.95

Order by 3pm for UK Express delivery. Expected within 1 - 2 working days.

 

 

EUROPE DELIVERY

 

 ROYAL MAIL STANDARD  EUROPE DELIVERY - £15

(larger items e.g. quilts £40)

Europe standard delivery is expected within 7-10 working days.

A fully tracked delivery service with Royal Mail. Your tracking number will be sent in your dispatch email. Royal Mail will email and text your delivery window on the morning of delivery.

 We are temporarily unable to ship to Ukraine, Russia, Belarus and Moldova.

 

 

ALL OTHER COUNTRIES

We will ship anywhere in the world, get in touch for a quote - info@yunikulondon.com 

 

PLEASE NOTE: International deliveries are tracked and signed for but due delays with Customs, orders could take up to 10 days to be delivered. Please also be aware that any Customs Taxes and Duties are payable by the customer at point of receipt.

 

 

 FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO PROCESS MY ORDER? 

Orders are processed Monday - Friday (excluding public holidays) and we aim to dispatch all orders within 48 hours, but during exceptionally busy periods such as our seasonal sale, there may be a slight delay.


HOW WILL YOU ENSURE MY HIGH-VALUE ITEM IS DELIVERED SAFELY?

High-value items will need to be signed for. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier will attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to our warehouse.


MY ITEM IS NOW OUT OF STOCK, BUT I’VE PAID FOR IT. WHAT SHALL I DO?

If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days,  we'll cancel your order and refund you.

If you’re not happy to wait, please email, info@yunikulondon.com to cancel your order.

 

THERE’S BEEN A MISTAKE WITH MY ORDER, OR IT HASN’T YET BEEN DELIVERED - WHAT SHOULD I DO?

If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call or whatsapp our Customer Services team for assistance on 07903267135, 10am - 3pm, 7 days a week. 


DO YOU DELIVER TO NORTHERN IRELAND?

Yes, we can deliver to most BT postcodes.


DO YOU DELIVER TO THE CHANNEL ISLANDS, THE ISLES OF SCILLY AND THE ISLE OF MAN?

Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands, Isles of Scilly and the Isle of Man.

Goods delivered to the Channel Islands may be liable for Customs duties in accordance with the Channel Islands import rules.  The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges. As we have no control over these charges and cannot predict what they may be, we are sorry that we are not able to offer any assistance on these processes.  We would advise that you check the imports charges applicable before ordering goods. 
 

DO YOU HAVE ANY DELIVERY RESTRICTIONS?

We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.