Returns & Exchange Policy

UK & Rest of the world

1. Eligibility
• Timeframe: Returns and exchanges within 7 days of receiving your order.
• Condition: Items must be unused, unwashed, in their original packaging, with tags attached.
• Return Shipping Costs: You are responsible for return shipping and any customs duties or taxes.
• Exclusions: Customised items cannot be returned.

2. How to Start
• Begin the Process: Use our Returns and Exchange Portal for a swift return or exchange.
• Need Assistance? Email us at info@yunikulondon.com

3. Return Shipping
• Cost: You are liable for return shipping and any customs duties or taxes.
• Tip: Use a tracked shipping service for secure delivery.

4. Exchanges
• Start Exchange: Utilise the Returns and Exchange Portal.
• Stock Availability: If your item is out of stock, you will receive store credit.
• Shipping and Duties: You are responsible for the shipping costs and customs duties/taxes.

• Exchange Process:
◦ We will notify you when your exchange item is ready for dispatch.
◦ If the exchange item costs more, please pay the price difference.
◦ If it costs less, you will receive the balance as store credit.
◦ Shipping and customs duties/taxes are your responsibility.
◦ We will send you tracking details once dispatched.

5. Damaged or Faulty Items
• Report Damage: Contact us within 2 days with photos of the damaged items and packaging.
• Resolution: Our team will investigate and provide a solution.

6. Sale Items
• We cannot accept returns or exchanges on discounted or sale merchandise.
• This applies to discounted or on-sale products or those purchased through an offer or promotional code.

7. Cancellation Policy
• Before Shipping: You may cancel for store credit.
• After Shipping: Cancellations are not accepted once the order has been shipped.

8. Contact Us, info@yunikulondon.com

 For India

1. Eligibility
• Timeframe: Returns and exchanges within 7 days of receiving your order.
• Condition: Items must be unused, unwashed, in their original packaging, with tags attached.
• A reverse pickup facility from your shipping address is available free of cost.        *Exclusions: Customised items cannot be returned.

 2. How to Start

• Begin the Process: Use our Returns and Exchange Portal for a swift return or exchange.
• Need Assistance? Email us at info@yunikulondon.com
• We will initiate a reverse pickup from your shipping address within 48 hours
• Re-use the original packaging, including the bag, for proper care and protection
• Items must be in their original condition, with their labels and tags intact
• They must be unused and unwashed, unsoiled without any stains or damages
• Items returned, once verified at our facility, will be processed for an exchange or return
• Typically, it takes 10-15 days to complete your exchange or return request

 3.  Refund Policy

• We issue a store credit for the full amount against all returns
• There are no reverse shipping fees levied on any return requests
• First-time exchange for size or a different style/product is free
• A non-refundable shipping fee of INR 199 will be charged for any subsequent exchange requests or on orders placed using a credit note
• Store credit is valid for 1 year from the date of issue
• Shipping fees and gift services (if any) are non-refundable

4. Damaged or Faulty Items
• Report Damage: Contact us within 2 days with photos of the damaged items and packaging.
• Resolution: Our team will investigate and provide a solution.

5. Sale Items
• We cannot accept returns or exchanges on discounted or sale merchandise.
• This applies to discounted or on-sale products or those purchased through an offer or promotional code.

6. Cancellation Policy
• Before Shipping: You may cancel for store credit.
• After Shipping: Cancellations are not accepted once the order has been shipped.

7. Contact Us, info@yunikulondon.com