We want you to be happy with your Yuniku London purchase. We offer 14-day free returns on all orders. If you need to return or exchange an item, please follow the process below.
Return Period
For standard returns, please submit your return request within 14 days of receiving your order.
For UK customers, your statutory cancellation rights are not affected by this policy. Where statutory cancellation rights apply, you generally have 14 days from receiving the goods to notify us of your cancellation, followed by a further 14 days to return the goods.
Condition of Items
Returned items should:
- Be in their original condition.
- Not have been washed, damaged or soiled.
- Have original tags attached.
- Include original packaging where applicable.
You may handle and try on items as reasonably necessary to inspect them, similar to what would be permitted in a shop.
Exclusions
Personalised, customised or bespoke items are generally not eligible for cancellation or return where permitted by law, unless they are faulty, damaged or incorrect.
How to Start a Return or Exchange
Please use our Returns & Exchange Portal to start your request.
If you need assistance, contact us at info@yunikulondon.com.
Exchanges
You can request an exchange through our Returns & Exchange Portal.
Exchanges are subject to product availability.
If the requested item is unavailable, we will offer store credit or another appropriate resolution.
Exchange Process
- Return the original item through our Returns & Exchange Portal.
- Place a new order for your preferred size, style or colour where required.
- If the new item costs more, you will need to pay the difference.
- If the new item costs less, the balance will be provided as store credit.
- Tracking details will be provided once the new order is dispatched.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us at info@yunikulondon.com with your order number and photographs of the item and packaging.
Please report visible delivery damage as soon as possible, preferably within 48 hours, so we can investigate quickly.
Where an item is faulty, damaged or incorrectly supplied, your statutory rights apply and we will arrange an appropriate resolution.
Sale & Promotional Items
Sale and promotional items are eligible for return, exchange or refund in accordance with this policy and any applicable statutory rights.
Personalised, bespoke, or made-to-order items are excluded from returns or exchanges where permitted by law, as they are personalised and tailored specifically for you.
Order Cancellations
Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us immediately at info@yunikulondon.com.
Where we are able to cancel the order before dispatch, we will issue a refund to the original payment method.
After Dispatch
Once an order has been dispatched, we may not be able to cancel or modify it while it is in transit.
If you no longer wish to keep the order, you can follow the applicable cancellation and return process after delivery.
For UK customers, statutory cancellation rights continue to apply where applicable.
Refunds
Once we receive and inspect your returned item, we will process any applicable refund to your original payment method.
For statutory cancellations, refunds will be provided in accordance with applicable law, including the standard delivery charge where required.
Please allow additional time for your payment provider to reflect the refund in your account.
Contact Us
If you need help with a return, exchange or refund, please contact us:
Email: info@yunikulondon.com
WhatsApp: +44 7405 659738
Yuniku London Limited
73 Nine Mile Ride
Finchampstead
Wokingham
RG40 4ND
United Kingdom
Nothing in this policy affects your statutory consumer rights.