Privacy Policy

Last updated: 25 September 2026

At Yuniku London, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Yuniku London Limited collects, uses, stores and shares your personal information when you visit or use www.yunikulondon.com, place an order, contact us or otherwise interact with our services.

1. Who We Are

Yuniku London Limited
73 Nine Mile Ride
Wokingham, RG40 4ND
United Kingdom

Email: info@yunikulondon.com

For applicable data protection laws, Yuniku London Limited is the data controller of your personal information.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: name, email address, telephone number and address.
Order information: products purchased, billing and delivery details, order history and payment status.
Account information: account details and login information if you create an account.
Customer service information: information you provide when contacting us.
Technical information: IP address, browser, device information and information about how you use our website.
Marketing information: your preferences and interactions with our marketing communications.
Cookie and analytics information: information collected through cookies, pixels and similar technologies.

Payment card details are generally processed by our payment providers rather than being stored directly by Yuniku London.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Process payments and provide order confirmations.
Arrange shipping and delivery.
Manage returns, exchanges and refunds.
Provide customer support.
Manage your customer account.
Communicate with you about your orders and our services.
Send marketing communications where permitted by law.
Improve our website, products, services and customer experience.
Understand website usage and measure marketing performance.
Detect and prevent fraud, misuse and security threats.
Comply with legal and regulatory obligations.
Protect our business, customers and website.

We only use your personal information where we have a lawful basis to do so, such as fulfilling a contract with you, complying with legal obligations, obtaining your consent where required, or pursuing legitimate interests that are not overridden by your rights.

4. Marketing Communications

If you have signed up to receive marketing communications, we may send you information about our products, offers and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

You will continue to receive essential service communications, such as order confirmations, shipping updates and other messages relating to transactions you have made with us.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve our services.

Some cookies may also be used for analytics, advertising and marketing purposes.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

6. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

Shopify, which provides our ecommerce platform.
Payment providers that process transactions.
Courier and shipping providers.
Returns and fulfilment providers.
Website analytics and performance providers.
Advertising and marketing partners.
Customer support and communication providers.
Technology and service providers who help us operate our website and business.
Professional advisers, regulators, government authorities or law enforcement where required.

These providers may process your information on our behalf or, where applicable, as independent controllers under their own privacy policies.

We do not sell your personal information for money.

7. International Transfers

Some of our service providers may process or store personal information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period will depend on factors such as:

Whether you have an active customer account.
Whether we need the information to fulfil an order or provide customer service.
Whether we are required to keep records for legal, tax or accounting purposes.
Whether we need the information to resolve disputes or enforce our agreements.
Whether you have chosen to receive marketing communications.

When personal information is no longer required, we will delete it or securely anonymise it where appropriate.

9. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights including:

The right to access your personal information.
The right to correct inaccurate information.
The right to request deletion of your information.
The right to restrict certain processing.
The right to object to certain processing, including direct marketing.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on consent.

You can exercise your rights by contacting us at:

info@yunikulondon.com

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website and services are not intended for children to make purchases independently.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.