FAQs

We process orders as quickly as possible. If you need to make a change or cancel your order, please contact us at info@yunikulondon.com as soon as possible. We cannot guarantee changes or cancellations once an order has been dispatched.

You will receive an order confirmation email after placing your order. Once your order has been dispatched, we will send you tracking information.

If an item becomes unavailable after you have placed your order, we will contact you by email. If the item is expected to be restocked within 28 days, you may choose to wait. Alternatively, you can contact us to request a cancellation and refund.

Yes. Free UK delivery is available on orders over £190.

Standard UK delivery takes approximately 7–14 working days from dispatch and costs £5.99.

Standard international delivery takes approximately 12–16 working days and costs £25. Customs clearance may cause additional delays, and delivery can take up to 10–20 working days in some cases.

Orders are processed Monday–Friday, excluding UK public holidays. We aim to dispatch orders within 48 hours. During busy periods, including seasonal sales, dispatch may take slightly longer.

Yes. Tracking information will be sent to you by email once your order has been dispatched. High-value orders may also require a signature upon delivery.

International orders may be subject to customs duties, taxes or import charges. Any applicable charges are the responsibility of the customer.

Yes. We deliver to most Northern Ireland BT postcodes, subject to courier availability.

Yes, subject to courier and product availability. Additional customs duties or import charges may apply and are the customer's responsibility.

You can return eligible items within 14 days of delivery. Items must be unworn, unused and unwashed, with all original tags attached and in their original packaging.

Please use our online returns portal to request your return and follow the instructions provided. Please wait until your return has been approved before sending it back.

Return postage is the customer's responsibility unless the item is faulty, damaged or incorrect. We recommend using a tracked delivery service and keeping your proof of postage.

Once your return has been received and inspected, your refund will be processed to the original payment method. Please allow up to 10 working days for the refund to reach your account after it has been processed.

Yes. Please return the original item through our returns portal. Exchanges are subject to product availability.

Please contact us at info@yunikulondon.com with your order number and, where appropriate, photographs of the issue. We will arrange an appropriate resolution.

Personalised and custom-made items cannot be returned or exchanged unless they are faulty or incorrect.

Each product includes a size guide to help you choose the right fit. If you need further assistance, please contact our customer care team.

Yes. Payments are processed securely through our trusted payment providers using encrypted payment technology.